Crisis Intervention

Crisis Intervention Program

100 Chestnut Street, Harrisburg, PA
Phone number (717) 232-7511 or 1-888-596-4447
Fax number is: (717) 780-7074

Crisis Intervention is the 24 hour emergency mental health service provided by the Dauphin County Mental Health/Intellectual Disabilities Program. Crisis Intervention staff provide supportive counseling, outreach, assessment, and referral information to individuals experiencing an emotional crisis or difficulty in coping with a personal problem.
Crisis staff works to provide an immediate response to people experiencing a mental health emergency by:

• De-escalating and supporting an individual or family in a crisis
• Serve as a liaison to police, emergency departments, mental health facilities, and providers
• Provide risk assessments and psychosocial assessment
• Provide brief follow-up and support to individuals and families after a crisis
• Provide information and referrals to individuals and families
• Identify alternatives to hospitalization when possible, and facilitate voluntary or involuntary hospitalization when appropriate
• Provide mental health disaster responses to the community, including first responders
• Provide consultation and mental health training to community agencies

Crisis Intervention provides telephone, walk-in and mobile services, which are all available 24-hours a day through the Crisis Intervention Office.

Telephone Crisis or hot line services consist of telephone counseling, consultation and referral for individuals who exhibit an acute problem of mood or thought disturbance, or emotional distress that may include behavior or social relationships.

Walk-in Crisis services are face-to-face contacts with individuals in crisis or with individuals seeking help for persons in crisis. Services include assessment, information and referral, crisis counseling, crisis resolution, and accessing community resources

Mobile Crisis services are individually and team delivered crisis intervention services that are provided at a community site where the crisis is occurring or a place where a person in crisis is located, such as the person’s home or school. Mobile Crisis services include assessment, counseling, crisis resolution, referral and follow-up.